Return Policy - Lumiavera

Return Policy - Lumiavera

1. Overview

Your satisfaction is our number one priority. However, we understand that there may be circumstances where the product you received may not meet your expectations. In such cases, we have a return policy that allows you to return the product.

2. Return period

We offer a 14-day return period. The return period begins from the day you receive the product. If, for any reason, you are not satisfied with your purchase, you can return it within 14 days of the delivery date.

3. Return conditions

To be eligible for a return, the product must be in the same condition in which it was received. It must be unused, undamaged and properly packaged. The product must be returned with all original packaging materials, manuals and any other items included in the original packaging.

4. Return costs

The cost of returning the product is the customer's responsibility. Please be sure to track the shipment, as we will not be able to refund products that we do not receive.

5. Return address

All returns must be sent to the following address: Via Guido Reni 96/23 A, Turin, CAP: 10136

6. Refund

Once we receive the product, our team will review it and, if approved, your refund will be processed. The refund will be made via the same payment method used to make the purchase. Please note that the time it takes for the refund to appear in your account may vary, depending on your bank or payment provider.

Please contact our customer service (management@lumiavera.com) with any questions or concerns regarding our return policy. We are here to help you shop with confidence.

Thank you for choosing Lumiavera.

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